In this tutorial we will show you what you need to do to successfully pass the account reactivation test. Poor results in the last month may lead to the suspension of the seller’s account. The most common problems that affect your performance indicators are determined by the delivery of orders without AWB from the platform, late handover of the package to the courier, orders canceled by the seller, returns of orders without good reason, high product return rate, orders finalized with incident or customer complaints. If at the end of the month the performance indicators are not in optimal odds, the account health turns critical and the account will be temporarily suspended. When your account is suspended, you still have access to the platform, but your offers are no longer active on the site. To reactive your account, you must take an account reactivation test. The seller account reactivation test…
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