The return process

This tutorial will show you the steps of the return process flow on the eMAG Marketplace platform. The return form is completed by any customer who decides to send back the ordered product, due to different reasons. Once sent, eMAG will redirect to you, the return request. You can also complete the return request, on behalf of the client, only if he has requested you and only for the eligible orders. The eligible orders are those orders that comply with the legal return deadline of 14 calendar days from the day of receiving. All your return requests are registered into your seller account in the Returns menu. In order to process a return request you must follow the next steps:   Go to the Returnsmenu and access the New tab from the top of the list or choose the New status in the filter zone. Select the new request you want to open and press the blue Editbutton…