In order to improve your performance on the eMAG Marketplace platform, we provide a virtual assistant to our partners. Our goal is to provide you with a user interface that is as transparent as possible and highlights the most important things to do, so that we can support your activities on the eMAG Marketplace.
With the help of this virtual assistant, we draw your attention to the indicators that need to be improved, as well as summarize our suggestions for improving the content of your product documentation, the proper stocking of your products, and the best promotional opportunities. In addition, you will find various information related to your sales results and customer feedback trends to help you analyze your business and develop your eMAG Marketplace sales strategy accordingly. For quick visibility of the most important tasks, the TO DO list also appears on the dashboard to give you a quick overview of your most important daily tasks.
It is very important for us to bring you the most relevant solutions for the evolution and improvement of your account health, but also for the degree of satisfaction offered to customers. At the same time, we want to make sure you don’t miss any opportunity to make the right decisions to increase your sales on eMAG Marketplace, and all these options available just a click away.
KPI toolbar with guidelines for increasing and securing your account!
This function serves as a guide of what actions you should take to continue to develop, and what financial benefits you might have if you follow our recommendations. The decision to follow our recommendations is yours.
Once logged into the eMAG Marketplace, you will be able to see the KPI toolbar at the top of the page. KPI toolbar is part of your eMAG Marketplace virtual assistant and is customized for you. Here we will show you only those indicators where an improvement is needed, we summarize our recommendations for you, respectively what actions we recommend you take in order to boost your sales.
The information in the toolbar draws your attention to areas where something is needed to intervene in the eMAG Marketplace to improve performance on the platform. The main message types are:
- Improving the content quality
- Here you will find offers where the documentation needs to be improved because you have either not filled in all the recommended characteristics or some mandatory parameters are missing;
- We indicate the estimated extra income that you can obtain by providing the missing data and information and elaborating the description in more detail;
- Clicking on the View All Offers button at the bottom of the page, you will be automatically redirected to the page where the set filter criteria only show products where the documentation needs to be improved for some reason on the eMAG Marketplace platform. Here, the CQ improvements column details where the documentation for a given product needs to be supplemented and exactly how much extra revenue can be gained by the energy invested in developing the content.
- A properly developed, detailed product documentation on an online sales platform is very important because the customer only encounters the product in this form and the documentation should replace the physical visibility of the product.
- Almost out of stock in the next 7 days
- In this area you will see the offers for which you had sales in the last 30 days and for which, according to our estimation based on your sales history is that the stock will be exhausted in the next 7 days;
- We will show you the estimated quantity needed to be supplied for the next 30 days, based on your previous sales results and we will present you the extra GMV you can obtain if you follow our recommendations;
- By clicking on these tools you will be automatically redirected to a page in the eMAG Marketplace platform where filters will be automatically applied that will allow you to view only the products included in this tool, that will run out of stock in the next 7 days and we recommend you to resupply them.
- Out of stock in the last 7 days
- In this area you will see the offers for which you had sales in the last 30 days and the stock has been exhausted in the last 7 days, so at the time of their display in the KPI toolbar they are already out of stock;
- We will show you an estimated supply quantity for the next 30 days, based on your previous sales history and we will present you the extra GMV you can gain if you follow our recommendations;
- By clicking on these features, you will be automatically redirected to a page in the eMAG Marketplace platform where filters will be automatically applied that will allow you to view only the products included in this tool, that have been out of stock in the last 7 days and we recommend them to be resupplied.
- Account Health Alerts
- This function displays indicators that are in black or red status, under alarm because they are performing below the expected level.
- By clicking on the More Information button, the system navigates to the My Account – Account Health menu item, where you can review the development of your account health indicators for the last 13 months.
- Price reduction options
- This function displays the products where it may be necessary to check and possibly change the price of the product.
- By clicking on the View all offers button, the system navigates to the menu item My offers – Prices, where we also highlight on different widgets which products are worth checking the price from which point of view. The Price Reduction option widget shows products that are offered by other sellers at a lower price than the sale price you set on the platform. Products marked by an Invalid Price widget are currently inactive on the platform due to the operation of the interface’s price control function, and their reactivation requires your verification and approval.
- To help you keep track of your account’s ongoing development, you’ll also see 2 essential metrics in the top right corner of the KPI toolbar:
- Sales development / YTD Sales
- Allows you to track your annual sales evolution in your account and track the changes from year to year.
- Rating
- You can track your NPS for orders placed in the last 30 days.
- You can review the NPS results by filtering for the desired period.
- In terms of customer experience, you will also find additional key indicators here, such as order fulfillment and delivery speed.
You can also download the displayed information directly in Excel format using the KPI toolbar.
We are convinced that, shortly after getting used to the functionalities of this tool, the dynamic toolbar will become your virtual assistant for all the activity in eMAG Marketplace and will help you to grow constantly, in conditions of quality and safety, with minimum efforts and visible results. We encourage you to take advantage of this tool and constantly check the status of your account to ensure that you have the best indicators and that you make the best decisions to increase your sales.
Do not forget to visit the eMAG Academy site and see the tutorials which will offer you quick answers to your questions about how to manage better your activity on the eMAG Marketplace platform.
Keep up the good work!
