In this tutorial, you will learn about the payment methods available on eMAG:
All customers that decide to buy a product from the eMAG website are free to choose the payment method for their order.
There are multiple payment methods available on eMAG Marketplace platform: cash on delivery, online card, payment order, gift cards or flexible payment via eCredit.
Cash on delivery
By using this payment method, customers choose to pay their order directly to the courier or at the locker, at the moment of delivery.
To identify those orders that have payment method – cash on delivery, you can use the advance filtering area, selecting in the Payment method field, the Cash on delivery option. Click on the Search button and you will see below all the new orders with cash on delivery payment.
The first order listed is the most recent one, followed by the previous ones, as they were placed on the platform.
When generating an AWB for cash on delivery orders, you must follow some simple steps:
- Access the Orders menu and select orders in progress with cash on delivery payment method.
- Go to the last column and press the Show details button.
- Press Generate AWB button and check the fields of the AWB form.
- The AWB form holds information about the sender meaning your company, the receiver meaning the customer and about the order.
- For the cash on delivery order, the value of the parcel will be automatically set by the system in the Cash on delivery field.
- Confirming the AWB details will generate order.
After the order is finalized and the customer pays the product to the courier, money will be transferred from the courier into the eMAG account. According to the settled period of payment, eMAG will send you the value of the order from which will be deducted the corresponding commission for the sold products.
If order AWB has not been generated from the eMAG Marketplace platform, then you will receive the specific amount from the courier that operated the delivery.
In the case of a return request, for a cash on delivery order, it is important to have a refund request registered by the client.
The amount of the order paid with cash on delivery, will be refund to the customer by eMAG, only if the AWB was generated from the eMAG Marketplace platform. At the next payout, eMAG will keep the total of your earnings, the amount paid to the customer based on the refund invoice.
Online card
Customers use their online cards to pay for their products.
To identify the Online card orders, go to the Orders section and apply the Online Card option in the Payment Method advanced filtering field. Press the Search button and quickly filter all orders paid with online card.
If you use an integrated courier on the platform, when generating the AWB, fill in the Cash on delivery field with the value 0, because the products are already paid.
The invalid orders for different reasons like the cardholder did not have sufficient funds to pay the order, the amount of order exceeded the maximum amount that can be paid online or the card is invalid will not be registered into your account.
⚠️ Attention! As a rule, eMAG collects all the amounts from the online card orders and transfers them to you, according to the established settlement date. The transferred value will correspond to all your received orders which were paid by online card. From this amount, the corresponding commission value will be deducted.
If a customer decides not to keep the purchased product and sends a return request, then the order paid by online card will be reversed and eMAG will return the amount to the holder of the account from which it was paid.
At the settlement date, eMAG will keep the returned value together with the related commission from the total earnings of the billing period.
Flexible payment: eCREDIT
ECREDIT payment method allows customers to choose a credit line offered by one of the partner banks. You can identify these orders by using the Payment Method filter – eCREDIT. You will receive the amounts in full at the first payout when the order becomes eligible, without being needed to wait for all installments to be paid.
Payment Order (PO)
This option is enabled only if you want to receive orders with Payment Order payment method. If you want to activate this payment option in your seller account, you can submit a request via the Message Center.
The customer pays the value of the order directly in the bank account of your company.
Compared to orders paid through other payment methods (online card, cash on delivery, or voucher) orders paid by Payment Order need to be processed and delivered only after the value of the ordered product has been transferred to your bank account, through the pro-forma received when registering the order. If you generate AWB from the platform, then you will fill in the Cash on delivery field with the value 0.
After placing the order and receiving confirmation by email, the customer receives a pro-forma invoice showing the bank details at which he can make the payment.
To select this type of order, go to the Orders section and apply the Payment order option in the Payment Method advanced filtering field. Press the Search button and quickly filter all paid orders with payment order.
In the Payment and Shipping column, you can see the payment method Payment order in orange letters.
For return requests, in this care refunding the money to the customer is your responsibility, because the amount has been transferred into your bank account and not into eMAG`s.
At the end of the settlement period, eMAG will only transfer you the earnings collected from the orders paid through other payment methods (an online card, eCredit, cash on delivery, or voucher). Only if their AWB was generated from the eMAG Marketplace platform. In addition, eMAG will keep the corresponding commission.
⚠️Attention! Please keep in mind that during the Black Friday campaign, clients will not be able to pay through the Payment order, so you will receive orders having the payment method as by online card or cash on delivery.
Gift Card (Voucher)
Customer pays the value of the order or part of it with a gift card (voucher). If the customer pays the order in full with the gift card, the other payment methods will no longer be considered. If the payment is not fully paid with the gift card, then the customer will select one of the payment methods and you will finalize the order according to the requirements of each payment method.
Therefore, it is possible that for a month you may receive orders that have been paid partially or fully through gift cards.
Just like with orders paid through other payment methods, orders paid with gift cards are automatically displayed in your seller account, in the Orders section.
By clicking the Show Details button in the last column, a new page will open where you can see the order details. If you click the Edit button, you can perform actions on that order.
If an order has been placed with a gift card, in the Order Details area, under the details of the ordered product, an additional line will be displayed announcing the discount applied, the voucher code as well as its value marked with the minus sign on the front.
Below this, will be displayed the amount remaining to be paid by the customer, which can be:
- The value 0, if the voucher covers the entire value of the order.
- The difference between the value of the order and that of the voucher.
Depending on this amount, at the time of generating the AWB from the platform, you will fill in the value 0 or the value that represents the payment difference (in case the customer pays a refund).
⚠️Attention! In case of return requests for products paid by gift cards, you do NOT need to refund the respective amount. This will be done automatically, the voucher will be reactivated and automatically sent to the customer.
Voucher types
- Offered by eMAG – these are vouchers previously purchased by customers and used on orders or vouchers offered by eMAG. They are settled on the Payment date by eMAG, via an FV-type invoice, together with the payment collected for the respective order, if such payment exists and the order was not paid in full with a voucher. Check here how you can download FV invoices. These vouchers are not subject to VAT.
- Offered by you – these vouchers refer to a discount on the price displayed on the website. This type of discount is granted to the customer only when you participate in a voucher campaign and is borne by you (pay attention to the specifications of the campaign you enroll in). These discounts are not settled by eMAG and appear in orders as “Offered by seller”. Discounts on the price displayed are subject to VAT.
For more information please access the Message Center.
