In the last two years the e-commerce market has evolved enormously and together we have been able to deliver to our customers everything they wanted. In the context of the pandemic, the behavior and customers’ expectations have changed, an important element being represented by a small exposure to the risks brought by the new virus. This way, through the delivery in lockers and completely excluding the contact between the courier and the customer, we managed to offer maximum safety conditions for both parties. Now, even if the risks brought by the new virus have diminished, customers still want more flexibility on how they get their orders. We know that among sellers there are voices that express concerns about the rate of orders that are not being picked up from the locker and for return rate in this type of delivery. But we are confident that this delivery service will help…
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